1. Introduction
ZCT Consulting (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://zct-consulting.com, submit our contact form, or otherwise interact with us.
2. Information We Collect
2.1 Information You Provide
We may collect information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number)
- Company information
- Communications with us (support requests, project inquiries)
- Information provided when booking consultations or requesting our services
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and approximate location data
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To respond to your inquiries and provide customer support
- To communicate with you about our services, updates, and relevant materials
- To analyze website usage and improve user experience (only with your consent where required)
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations
Where GDPR applies, we rely on contract/pre-contract steps, legitimate interests, legal obligation, and — for non-essential cookies/analytics — your consent.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the site and, with your permission, to measure traffic. We use:
- Google Analytics — to analyze website traffic and user behavior
- Google Tag Manager — to manage and deploy analytics/marketing tags
Non-essential tags load only after you accept them in our cookie banner. You can change your mind anytime via Cookie settings in the footer. Details are in our Cookie Policy.
5. Third-Party Services
We may share your information with third-party service providers who perform services on our behalf, including:
- Analytics providers — Google Analytics and Google Tag Manager (when consented)
- Cloud / hosting — Google Cloud Platform for hosting
- CRM / automation — tools such as Zoho Flow to handle enquiry workflows
- Customer support tools — to respond to your messages
These third parties are contractually obligated to protect your information and may only use it for the purposes we specify. We do not sell your personal data.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Enquiry data is typically kept for up to 24 months unless a longer client relationship or legal requirement applies. When we no longer need the data, we delete or anonymize it.
7. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):
- Right to Access — request copies of your personal data
- Right to Rectification — request correction of inaccurate data
- Right to Erasure — request deletion of your personal data
- Right to Restrict Processing — request restriction of processing
- Right to Data Portability — request transfer of your data
- Right to Object — object to our processing of your personal data
- Right to Withdraw Consent — withdraw consent at any time
- Lodge a complaint with your local supervisory authority in the EU/EEA
To exercise any of these rights, contact us at [email protected].
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
9. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. Where we transfer personal data outside the EEA, we use appropriate safeguards such as Standard Contractual Clauses or an adequacy decision, as applicable.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
ZCT Consulting
Email: [email protected]